Opportunity to Improve ADR Programs

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The Government Accountability Office (GAO) is reviewing the alternative dispute resolution programs currently available in IRS Appeals and has asked TEI to assist in the process. TEI is assembling feedback regarding:

  • experiences that led to satisfaction or dissatisfaction with ADR processes;
  • views of why taxpayers might not be taking greater advantage of these programs as alternatives to traditional appeals or litigation;
  • potential improvements that could lead to reduced case resolution times, other important desired results, and generally greater satisfaction with ADR programs leading to more effective use of them; and
  • ADR leading practices in tax administration agencies in other countries or in state revenue departments, including any that led to reductions in case resolution times, greater participant satisfaction, or other desired results.

Please contact Patrick Evans at [email protected] if you would like to participate.

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